Full-Time Bus Dispatcher in Calgary
Job Description
Mantei’s is currently hiring a Dispatcher based out of our Calgary location. The successful candidate will be available to answer questions surrounding dispatch, billing, and payroll to customers and employees across the organization.
Primary responsibilities:
Act as a point of contact for any and all items / issues that may arise for a driver within your assigned fleet
Ensure that the assigned loads are confirmed with each of your drivers prior to the completion of your day
Schedule loads based on safety, customer service, and load efficiency from the customer information received
Ensure optimal truck utilization and maintain KPI targets
Ensure communication of accurate information to drivers, such as: load information, reference numbers, weights, etc.
Confirm loads have been delivered
Record all safety and service incidents to management
Respond to customer or drivers email and phone calls to resolve issues in an expedited manner
Monitor circle of service with driver from acceptance of load, to pick up and delivery
Monitor driver vacation time, personal time and reset times; escalate concerns where applicable
Monitor and communicate driver progress on pickup and delivery through total mail and TMW
Entry of driver accessorial pay information
Confirm accuracy of driver pay by ensuring routing and accessorial pay information is entered timely into the appropriate fields in TMW
Ensure that drivers are handing paperwork in to office within 24 hours of delivery
Monitor after hours phone / email and escalate concerns where applicable
Actively participate in the driver retention and recruitment process
Ensure drivers are performing responsibilities in a safe, reliable and professional manner
Assist Operations team member(s) as required
Other duties as required
Desired skill set:
2+ years’ experience in the transportation industry would be considered an asset
Previous experience in a dispatch position is preferred
Degree or Diploma in a related field or equivalent work experience
Excellent communication skills – both verbal and written
Strong computer, organizational and analytical skills
Experience with TMW is an asset
Proven ability to deal productively and professionally with internal and external customers
Ability to multi-task and prioritize in a fast-paced environment
A strong aptitude for math, problem-solving and auditing
High level of motivation and energy
Ability to work in a team environment
Seaboard is committed to employment equity and welcomes applications from women, visible minorities, aboriginal people and persons with disabilities.
To apply please submit your resume to:
Rebecca Weagle
(P) 902-468-4447-ext 1108
(E) rweagle@seaboard.acl.ca