Full-Time Carpet Mechanics Helper in Vancouver
Job Description
At assigned customer locations perform carpet-cleaning services as required. Maintain a high standard of customer service and additional sales performance. Complete daily paperwork.
ESSENTIAL FUNCTIONS:
– Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.
– Completes customer service schedules on time. Keeps internal personnel informed of daily schedule.
– Demonstrates professional knowledge of all company products and services.
– Determines customer requirements.
– Using appropriate cleaning products and wearing appropriate safety equipment, provides professional cleaning services in customer’s home using company provided equipment (i.e., truck mounted cleaning machines, portable cleaning machines, hand brushes and air pressure sprayers). This service may include vacuuming, pre-treatment of stains, etc.
– Follow all safety procedures including the contents of the safety bucket.
– Ask customers for additional business and successfully sell add-on services and products (upholstery cleaning; succession sales; wood floor services, etc.)
– Prior to leaving, provide customers with any necessary safety information or instructions concerning the areas just cleaned.
– Follow all company procedures and requirements concerning equipment and tool maintenance and operation.
– Resolves customer complaints in a manner mutually satisfactory to both customer and company. Access relevant information and contact appropriate personnel. Follow established policies and resolve customer concerns to satisfaction of Company and customer.
– Operate company vehicle with good judgment, obeying all laws and rules of the road.
– Maintain an acceptable driving record.
– Maintain assigned company vehicle in accordance with all policies and procedures.
– On a daily basis, accurately complete route sheet and have all supporting documents in order.
– Satisfactorily complete daily check-out and check-in procedures in a timely manner.
REQUIREMENTS:
– Ability to recognize and rectify problems.
– Driving record acceptable to insurance carrier.
– High School graduate or equivalent
– Ability to lift equipment weighing approximately 50 pounds.
– Ability to carry equipment weighing 50 pounds, as needed. At times this requires carrying equipment upstairs.
– Industry experience helpful.
– Knowledge of various types of carpet and upholstery preferred, but not mandatory.
– Basic mathematics skills
– Outside sales experience helpful.
How to Apply
For details on how to apply, please visit: http://www.miles.caWe encourage all candidates who have the right mix of skills, abilities and a passion for excellence to apply. We thank all those who apply but only those selected for further consideration will be contacted.